Case Study
Solution Architecture — Multi-Brand Experience Cloud Hub
Architecture by Yathiraja Inc. — Engagement details anonymized.
The client required a configurable, multi-brand Experience Cloud platform to support multiple pharmaceutical hub services programs simultaneously — each with unique branding, provider and patient management workflows, PDF document generation, and secure e-signing. Authentication had to support custom identity flows outside of standard Salesforce authentication.
Architected and delivered a configurable branded Experience Cloud site powered by a custom component library (LWC + Aura), Salesforce CMS, and dynamic metadata-driven configuration. Integrated Auth0 for custom authentication, AWS Template Manager API for document generation, DocuSign for e-signing, NPI Registry for provider validation, and SmartyStreets for address verification. Used Pub/Sub API and Platform Events for real-time data orchestration.
Delivered a single, governed platform serving multiple pharmaceutical programs with brand isolation and shared infrastructure. Significantly reduced onboarding time for new programs through reusable component and metadata architecture. Established a scalable foundation for future hub services expansion.